Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of W Mark Hughes

W Mark Hughes

April 3, 2024

5  out of  5 rating by W Mark Hughes
"Really think that Kevin helps me confidently and thoroughly thank you Patty"
Profile photo of Bonnie Hardy

Bonnie Hardy

March 16, 2024

5  out of  5 rating by Bonnie Hardy
"Everyone in the office was a pleasure to work with! Extremely helpful and gave good guidance!"
Profile photo of trent cooper

trent cooper

March 15, 2024

5  out of  5 rating by trent cooper
"I am so happy with the service I received when I switched from USAA to State Farm. Loretta, was so helpful and helped me with all of my insurance needs. She continues to provide great service to this day."
Profile photo of Brad Bartlett

Brad Bartlett

March 15, 2024

5  out of  5 rating by Brad Bartlett
"As always, great customer service and support for my home and auto needs. Loretta is a gem!"
Profile photo of Bunny Scott

Bunny Scott

March 1, 2024

5  out of  5 rating by Bunny Scott
"I had the pleasure of working with agent Shelby Maddox . She was very professional and extremely knowledgeable about what my needs were. I was very impressed and will recommend her to anyone who needs insurance."
Profile photo of Danna A

Danna A

February 29, 2024

5  out of  5 rating by Danna A
"Thank you Loretta! You are always helpful and so pleasant to speak with."
Profile photo of wjroark

wjroark

February 21, 2024

5  out of  5 rating by wjroark
"I had a great experience with Kevin at State Farm. He made the whole process of signing on for home and auto insurance a seamless process. I will certainly recommend the Patty Heat Insurance Company to family and friends."
Profile photo of Amanda Smith

Amanda Smith

February 16, 2024

5  out of  5 rating by Amanda Smith
"Statefarm is great. Loretta Paulin provided exceptional service today! Thank you for going above and beyond for our experience today."
Profile photo of Steve Riley

Steve Riley

February 2, 2024

5  out of  5 rating by Steve Riley
"Agent was very diligent and thorough, in preparing and presenting an insurance quote over the phone."
Profile photo of Gerald Alston

Gerald Alston

January 30, 2024

5  out of  5 rating by Gerald Alston
"Kevin and office staff have been great"
Profile photo of Herbert Miller

Herbert Miller

January 30, 2024

5  out of  5 rating by Herbert Miller
"Great job Very professional experience"
Profile photo of Thomas Pierce

Thomas Pierce

January 29, 2024

5  out of  5 rating by Thomas Pierce
"Kevin is wonderful to with"
Profile photo of Val Bailey

Val Bailey

January 18, 2024

5  out of  5 rating by Val Bailey
"I was frustrated with the high cost of auto insurance and was looking for good coverage with a fair cost. Loretta from this office spent a lot of time with me to get the coverage I needed at a fair price. She was professional and truly a pleasure to work with."
Profile photo of Corey Lucker

Corey Lucker

January 16, 2024

5  out of  5 rating by Corey Lucker
"Loretta was very personable and promptly took care of everything i needed. She is a customer oriented woman and it's nice to have had her take care of me today."
Profile photo of Samantha Caballero

Samantha Caballero

January 11, 2024

5  out of  5 rating by Samantha Caballero
"Loretta was so good to me when I called! She eased my very stressful search for an affordable auto insurance quote with her kindness and personality. I'm so grateful I gave Patty Heath a call today! Do the same if you wanna save some money!!!!!"
Profile photo of michael tysall

michael tysall

January 5, 2024

5  out of  5 rating by michael tysall
"Loretta was very helpful and professional. She answered all my questions and has the most positive and cheerful attitude."
Profile photo of Dominique Howard

Dominique Howard

January 3, 2024

5  out of  5 rating by Dominique Howard
"If you need any help or is looking for a state farm agent to help with life insurance please go to Ms Loretta at the newport news location on warwick blvd.She is very helpful and patient great customer service"
Profile photo of Melissa Prince

Melissa Prince

November 30, 2023

5  out of  5 rating by Melissa Prince
"Mrs. Loretta was very nice and pleasant on the phone. She made sure I had my account straight and updated all my information as well. She really made adding a new car and taking off the old car that was sold really easy. Good customer service, she's a keeper!"
Profile photo of Sherri Brinson

Sherri Brinson

November 14, 2023

5  out of  5 rating by Sherri Brinson
"Excellent service"
Profile photo of Samantha Vasquez

Samantha Vasquez

November 2, 2023

5  out of  5 rating by Samantha Vasquez
"Loretta was very helpful. She answered all my questions. She was also able to verify some answers with the corporate office. I was very satisfied with her responses and her professionalism."
Profile photo of Angela Burton

Angela Burton

November 1, 2023

5  out of  5 rating by Angela Burton
"This review is in regards to the agent Kevin that assisted me with installing the app safe driving to my phone. He was very helpful and patient with me which allowed the process to be very simple. Thank Kevin"
Profile photo of Angelina Thompson

Angelina Thompson

October 26, 2023

5  out of  5 rating by Angelina Thompson
"The folks at patty Heath-state farm are my insurance people.But I have been working with Kevin for over some years now.He always helpful and available to take my calls.he always respond quickly to my questions and concerns.Kevin is a friendly and professional individual who cares about his customers.I highly recommend Kevin for any and everything that needs to know with any information on your house, car, life etc insurance he’s the best he’s my best agent. thank you Kevin for helping for being there for me ."
Profile photo of myjazi600

myjazi600

October 23, 2023

5  out of  5 rating by myjazi600
"Kevin is AWESOME!! Always looking out for my needs and answering all my questions!"
Profile photo of LORI GUNN

LORI GUNN

October 21, 2023

5  out of  5 rating by LORI GUNN
"Very personable and caring agents."
Profile photo of Joyce Lockhart

Joyce Lockhart

September 19, 2023

5  out of  5 rating by Joyce Lockhart
"Loretta was very patient with us. Very friendly and looking out for our best needs"